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Frequently Asked Questions

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FitUs.in offers one of the quickest checkout ever on the internet! All you have to do is, select the product of your choice and click on Buy Now. You will be asked to fill-up your basic information (make sure you enter the correct information for quick processing of your order) and click on Place Order. Now enter you card details and once the transaction is successful, your order is placed. Try out now!!

Because FitUs.in values your money. It ensures you prices lower than up to 45% without compromising on the quality of products and services. Our prices are most valuable for those who order above INR 1000.

Absolutely. FitUs.in vendors provide credible and authentic products. FitUs only boards products from authorized sellers on its platform.

In case the payment is already made for the orders cancelled from our end, we will make a refund in full, at the earliest, however, there are orders which needs to go further verification and additional information will be required before accepting the order. In this case, we will contact you You will be informed in case your order (whether in full or part of it) is cancelled from our end. CANCELLATION INITIATED BY THE CUSTOMER a. Order Cancelled Before Dispatch : if order is cancelled before dispatch, full Refund will be made within 3-5 business days. Please share your cancellation details at info@FitUs.in in case of any refund issues. b. Order Cancelled After Dispatch : Refund will be made, after deducting the Shipping/Freight Charges only. Note: No Wallet Credit or any other Credit will be made.

We do not have a rescheduling feature in right now.
FitCash - A New way to Reward Yourself

The ‘FitCash’ Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews or Sharing Unboxing Video on Social Media.

Benefits of FitCash for Registered Customers
Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Depending on the product you buy, there will be ‘X’ points that will be credited in your ‘reward point’ account. This also means that each product has different points than the other.

The exact points are mentioned on the product page itself.

Earning Reward Points
Rewards can currently be earned for the following actions:

• Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your FitCash balance.

• Social Media Sharing — Earn points for Spreading the Good word on your Social Media Accounts.

- Unboxing Video on youtube. (Rs.150, once per User)

-Post on Instagram/Facebook. (Rs. 50, once per User)

Reward Points Exchange Rates
FitCash points can neither be exchanged for cash nor transferred. They can only be redeemed on purchases and has value equivalent toindian currency.

Redeeming Reward Points
You can redeem your reward points at Cart Page. If you have accumulated any amount of FitCash in your account, you will be able to redeem the whole amount, which will get deducted from your total amount.

Managing My Reward Points
You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points and a cumulative history of points acquired, redeemed and lost.

Reward Points Expiration
FitCash gets expired in 6 months, from the date you receive them.

Terms & Conditions:
• FitCash can neither be exchanged for cash nor transferred.
• If the Order is returned due to any reason, the awarded FitCahs for that Order will be removed from the customer's account.
• FitCash reserves the right at any time, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace it as a whole or in part, or to withdraw it altogether.
• In case of any fraudulent activity by the customer including but not limited to creating duplicate accounts, aliasing or violating these Terms & Conditions and the Policies and rules as envisaged on the FitUs website, FitUs reserves the right to withdraw the prize accruable to the customer at its sole discretion.
• In the event of any inconsistency between these Terms & Conditions and any brochures, marketing or promotional materials relating to any contest/campaign/promotion, etc, these Terms & Conditions shall prevail.
• For any queries, customers can reach out to our customer support team.
• The customers accept and agree to be bound by these Terms and Conditions, including any amendments and modifications here to.